What is Pulse?
Pulse is a live feedback tool.
Pulse is so much more than a survey tool. It is a versatile technology that helps you to:
Pulse enables you to spot emerging problems and act before they take hold within your organisation
We provide organisations with the ability to gather and measure the true perceptions of their customers, staff or service users… instantly, at the point of their experience, quickly, simply and dynamically.
User's feed back as they experience service
Understand their experience
We do this through a simple engaging feedback console that every person has access to, anytime they want to give feedback. This console allows a person to prioritise the areas they want to feed back on, enabling them to focus on the areas of the experience that are most important to them. Sometimes knowing what’s important to people is just as insightful as the feedback itself.
To help you understand their experience, we provide you with an intuitive dashboard, reporting and an analysis portal, called Pulse Manager.
In Pulse Manager you can:
Collect feedback from everyone, directly at the point of experience through the website or mobile app
Pulse collates, shapes and automatically categorises all the feedback data
Real time reports allow you to assess the feedback, proactively, quickly and easily
Benchmark your company
against others around levels of engagement and insight
This allows you to...
Using the insight to make informed decisions, highlight insights and trends and ultimately improve the service
Focus your improvement activities in the right place for the right people
Target communications to the right people, cutting out blanket and irrelevant communications
Send personal reports framing the service a user have received and for what they have feedback on
By using Pulse you can hear from every single person about the services they
receive, as and when they receive it… not just once, but all the time.
Our customers consider Pulse to be the real-time experience gathering tool.
Compared to traditional approaches that focus on retrospective perceptions from a cross-section of people, we believe the benefits are clear!
Pulse is the solution of choice for...